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Communication Methods

Freedom From Addiction is committed to communicating with persons with disabilities in ways that consider their disability. This includes our staff undergoing specialized training in how to interact and communicate with constituents with disabilities guided by the principles of dignity, independence, and equality.

Additionally, constituents with disabilities will be offered alternative communication formats that will meet their needs as promptly as feasible, including the provision of documents in an alternative format such as large print or a text-only e-mail that can be read by a computer. If telephone communication is not suitable for a constituent’s needs, alternative forms of communication will be offered.

Assistive Devices

Freedom From Addiction will ensure that access, use, and benefit of goods or services are not compromised for persons with disabilities who require assistive devices or who are accompanied by a service animal or support person.

Persons with disabilities may use their own assistive devices, as required when accessing goods and/or services provided by Freedom From Addiction.

In cases where assistive devices present a safety concern or where accessibility might be an issue, another reasonable measure will be used to ensure the access of goods and services.

It is the responsibility of the person with a disability to ensure that his or her assistive device is always operated in a safe and controlled manner.

AODA Customer Service Training

Freedom From Addiction will provide AODA customer service training to all employees and to volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of constituent service policies, procedures and protocols. Freedom From Addiction will also provide training to Freedom From Addiction personnel in accordance with the Integrated Accessibility Standard Regulation.

This training will be provided as part of the new Freedom From Addiction Personnel orientation and on an ongoing basis as necessary to ensure that individuals stay current with the Policy, Procedures, and Protocols related to AODA.

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